Privacy Policy
Last updated: 26/03/2025
1. Who We Are
Black Lodge Furniture
100 Morgan Close
Willenhall
WV12 4LH
Email: privacy@blacklodgefurniture.uk
We are an independent furniture business based in the UK.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website: https://blacklodgefurniture.uk
2. What Data We Collect
We may collect and store the following data:
- Account details – name, email address, shipping/billing address
- Order information – products purchased, payment method, delivery preference
- Contact form entries – messages, name, and email address
- Payment info – securely processed via Stripe or PayPal (we never store full card details)
- Technical data – IP address, browser type, device type, and cookies (see Cookie Policy)
3. How We Use Your Data
We use your data to:
- Process orders and deliver products
- Communicate with you about your purchase
- Respond to enquiries or support requests
- Fulfil legal and accounting obligations
We do not use your data for unsolicited marketing.
4. Legal Basis for Processing
We process your data under the following legal grounds:
- To fulfil a contract (your purchase)
- To comply with legal obligations (e.g., tax records)
- With your consent (e.g., when you submit an enquiry)
5. Who We Share Data With
We only share your data with:
- Payment processors – Stripe or PayPal
- Hosting and service providers – for website functionality and security
- Delivery services – to fulfil your order
We never sell or rent your data to third parties.
6. How Long We Keep Your Data
- Customer data is retained for up to 6 years for accounting and tax purposes.
- Contact form entries may be kept for up to 12 months.
- Cookies may last between a session and up to 1 year (see Cookie Policy).
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your data
- Correct or update it
- Request deletion
- Object to processing
- Request data portability
To exercise your rights, contact us at: privacy@blacklodgefurniture.uk
8. How We Protect Your Data
We use secure servers, SSL encryption, and access controls to protect your data.
9. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.