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Terms and Conditions

Last updated: 22/08/2025

 

Welcome to Black Lodge Furniture (“we,” “our,” “us”). These Terms and Conditions govern your use of our website https://blacklodgefurniture.uk and any purchases you make from us. By using our website or placing an order, you agree to these terms.

 

1. Orders

  • All orders are subject to acceptance and availability.

  • Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted — a contract is formed once we dispatch the goods.

2. Products

  • We take care to ensure product descriptions and images are accurate, but small variations may occur (especially with bespoke items).

  • Measurements are approximate. Please ensure you check space requirements before ordering.

3. Pricing & Payment

  • Prices are shown in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of ordering through our secure checkout (Stripe, PayPal, or other methods provided).

4. Delivery

  • Free delivery is available within 3 miles of our workshop.

  • Other delivery charges are based on distance, displayed at checkout.

  • Delivery dates are estimates; we cannot accept liability for delays beyond our control.

5. Returns & Refunds

  • Standard, stock items may be returned within 14 days of receipt, provided they are unused and in original condition. Return postage is the customer’s responsibility.

  • Bespoke/custom furniture is non-refundable unless faulty.

  • If an item arrives damaged or faulty, please notify us within 48 hours and we will arrange repair, replacement, or refund.

6. Accounts & Security

  • Customers may create an account to track orders. You are responsible for keeping your login details safe.

  • We reserve the right to suspend or terminate accounts if misuse is suspected.

7. Intellectual Property

  • All content on this website (text, images, logos) is our property unless stated otherwise. You may not reproduce or distribute without our permission.

8. Liability

  • We are not liable for indirect losses (loss of profits, business, goodwill).

  • Our liability is limited to the value of the item purchased.

9. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.